Terms & Conditions

Peace of Mind Guarantee

We understand that bummers happen. We’re not very big fans of stress, so we want to extend to you some peace of mind. If anything happens to your beloved WoodStalk container within 3 months of the original date of purchase, we’ll be happy to replace it. Just shoot us an email with your order number and we’ll contact you to figure out the rest.

Note: Our warranty does not cover water damage or normal wear and tear.

Nature’s Way

As bamboo is a natural material, the container you receive may vary slightly from what appears on our website. All of our products are crafted by hand from moso bamboo grown in China. Because of this, no two containers have exactly the same color, grain pattern, or indentation on the bottom. Your WoodStalk container is truly one of a kind.

Extreme cold or heat may cause shrinking or expansion of the product, creating a tighter or looser seal than when originally shipped.

Our products feature non-toxic and eco-friendly lacquer to help boost bamboo’s natural moisture resistance. Despite this fact, our products are not intended to drink or eat out of. Avoid direct contact with water and other liquids, as they may cause the bamboo to expand.

Customer Uploads

We reserve the right to use any photos submitted to our photo contest anywhere on our website, marketing materials, or advertising campaigns.

Pricing

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The preceding terms and conditions govern the sale by WoodStalk between you the buyer and WoodStalk LLC. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. We reserve the right to modify these terms and conditions at any time for any reason.

Shipping and Handling

WoodStalk is all about sustainability. All containers are shipped using eco-friendly bubble mailers. This awesome packaging is reusable, biodegradable, and recyclable. Domestic shipping will be processed by the United States Postal Service (USPS) and will take 3-5 business days. International shipping will be processed by an international carrier. Shipping times will depend on location.